Once your order has been placed and payment made, we will endeavour to process it the next working day. However, we cannot be held responsible for late delivery due to circumstances beyond our control, such as extreme weather conditions, strikes or shortages.
The purchaser is responsible for paying shipping costs as notified on our website at time of purchase.
It is the purchasers responsibility to provide an accurate delivery address.
Sorry, but we are unable to ship to PO Box addresses.
We make every effort to pack your order carefully. Peonies Home and Living have no control over the timing of your delivery and accept no liability for the timing , loss or damage to your parcel whilst in the hands of the courier.
All our packages are sent through New Zealand Post (magazines only), or by Aramax Couriers. Please allow up to 10 working days for delivery of your parcel.
Rural Delivery, If you live in a rural delivery area you must tick the rural delivery box and pay the associated extra charge fee. If you do not tick the rural delivery box and your parcel goes missing, we will not be held responsible for it going missing nor extend the 14 day returns policy.
If your parcel does not arrive within the expected delivery timeframe, please email us. We will lodge an enquiry for you with the relevant postal service. The postal service will then contact you with an update and details on how you can make a claim if necessary.
At this time we are unable to post internationally.
If you have any questions, please contact us on 06 306 8212 or peonieshomeandliving@xtra.co.nz