Peonies Refund, Credit and Returns Policy


Our refund, credit and returns policy lasts up to 14 days. If either 7 days have passed for an in-store purchase or 14 days since an online purchase, we can’t offer you a full refund or exchange. This does not diminish our legal responsibilities and your consumer rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Both sale items and magazines cannot be returned.

Additional non-returnable items:

  • Gift vouchers

Refunds, Credits

Once your return is received and inspected, if returned by mail, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Items purchased in-store that are accepted for return will receive a store credit to the value of the original price.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


Exchanges are only accepted within 7 days for in-store purchases and 14 days for online purchases.

Shipping returns

To return your product, you should mail your product to: 9 Kitchener St Martinborough 5711. Return shipping must be via courier or tracked mail.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item, or the condition it is received in.

Rural Deliveries

If you live in a rural delivery area you must tick the rural delivery box and pay the associated extra charge fee. If you do not tick the rural delivery box and your parcel goes missing, we will not be held responsible for it going missing nor extend the 14 day returns policy.

Need help?

Contact us at for questions related to refunds and returns.